Scalable IT Support For Fast Growing Companies
NVOY Technologies provides IT support for fast growing businesses. We support a range of IT Services please see below for more information.
Onboarding New starters & Offboarding Leavers
We provide a self-service portal for new employee onboarding and leaver offboarding. This includes everything from hardware supply and delivery for new starters to collections and decommission of leavers.
Onboarding
Fast and simple self-service for new starters. The laptop and home working equipment is provided in a new starter experience box branded with your company logos and merchandise.
Offboarding
Removing the pain of collecting, decommissioning and reprovisioning leaver IT equipment, providing this as a service including stock holding or secure disposal.
24/5 Managed IT Support
We provide a managed IT support service for users, devices and core business applications. The Tech Help IT Service Desk is available 24 hours 5 days per week with our team of experienced support engineers available to hybrid workforces support via self-service portal, telephone and email.
IT Support wherever you are
With more teams working remotely or hybrid, our service desk and support engineers can support your users from any location or timezone.
Self-service Helpdesk Portal
Quick access to your support request with updates, reporting and fast resolution times via our self-service helpdesk portal, branded with your company logo and available across your team.
Customised Self-service Portal
Let your employees help themselves by raising tickets directly from the support portal, allowing them to easily track the ticket progress and updates.
Quickly identify and acquire the exact services or knowledge you need from the service catalog and knowledge base, such as new starter onboarding and leaver offboarding.
Empower employees to raise tickets when they need support
Simple and fast process to raise a request for support and keep up to date with the resolution.
Your portal to request the services you need
From new starter onboarding equipment, to a support request, access all the services you need easily online.
Customer Success
NVOY’s team of highly skilled and qualified professionals can offer you an abundance of knowledge, proven methods and outstanding service levels.
We are here first and foremost to listen, help and work alongside you and your team, to not only meet your business’s needs, but also to anticipate those needs.
Tailored Recommendations
As your dedicated go to IT Support, we provide you with detailed tailored recommendations on services and solutions that can help tackle different pain points. Including the opportunity for our experts to offer and establish your IT Strategy.
Bespoke levels of support
The support you receive from our team is second to none, from answering everyday questions, to supporting you with the upmost important projects.
We are in constant contact with you, as much as you need depending on your business needs. Whether that’s through weekly, fortnightly, or monthly calls.
Productivity Suite Management
Whether you use Microsoft 365 or Google Workspace, we provide support and management of your whole productivity suite. From user account creation and file share permissions to access control and information security, we can help you to deploy, optimise and secure your email, documents, and collaboration tools.
Account Creation and Management
From new starters to leavers, our service will cover your key requirements such as user account creation and file share permissions, reducing administration, and ensuring employees have the right access to the right information, with privacy and data protection in mind.
Optimisation, Consolidation and Migration
Optimise your investment in Microsoft 365 and Google Workspace, enabling enterprise features like Single Sign-on (SSO), whilst consolidating 3rd party applications to enhance security and reduce spend. If you want to migrate from one platform to the other, we can advise and deliver.
Mobile Device Management
With more staff working remotely or hybrid between the office and home, your organisation needs to remotely control, monitor, and enforce policies on your corporate devices.
We provide Mobile Device Management (MDM) software that enables device hardware security and asset management, including hard drive encryption, remote wipe capability, software updates and patching.
Stay up-to-date and secure
Enterprise capability with hard drive encryption, remote wipe and software updates. Device asset management and enrolment.
Best practice and compliance
MDM is a base line requirement for compliance such as Cyber Essentials Plus and is best practice for any business with remote and hybrid employees and geographically distributed corporate devices.
Cyber Security
Protect your organisation against cyber attacks and prevent breaches and data loss. Take security seriously and have the fundamentals in place to protect your corporate and customer data.
We’ll proactively monitor your cybersecurity, strengthening it by implementing a best-practice security policy and controls based on your business and end user requirements.
Endpoint and Malware Protection
Comprehensive security that keeps your devices safe and teams productive. Detect, prevent and eliminate malware across your corporate devices.
Access control and data security
Helping your organisation to manage who is authorised to access corporate data and resources safely and securely. Protect data and stay compliant.
Telephony and VC
With more teams working remotely or in a hybrid environment it’s never been more important to maintain communication and collaboration across all channels when meeting in person is not an available option, whether internally or with customers.
We can help your business to deploy and support cloud communication software including phone systems, video conferencing and collaborative messaging.
Communicate and Collaborate from anywhere on any device
Whether you’re working on a laptop at the office or a smart phone from a coffee shop, seamlessly communicate with your team and customers.
Support and Uptime of your communications platform
We can deploy and support your communication applications, such as Teams, Google Meet and RingCentral, ensuring uptime and the smooth onboarding of new starters.
VPN
VPN provides a private and secure cloud-based network that all corporate devices will connect to for a single point of access to the internet. This secures your internet connection across a hybrid working setup, encrypting web traffic and reducing the risk of traffic interception or data loss.
Fast access to the internet
Next generation VPN technology that delivers outstanding user experience and fast secure connection to the internet and cloud resources
Safe and secure hybrid working
As your employees work from different locations including the office, from home or a coffee shop, it’s critical to protect data outside of the traditional corporate network.
Single Sign-On
Single Sign-on (SSO) is a method of authentication that allows for single-account access to multiple services. Single-account means that one email and credential combination will allow access to every supported application.
Security across your key platform
The primary benefit of SSO is security. People find it difficult to remember different username and password combinations across different tools and services. They will either re-use passwords across the different platforms or note them somewhere on the computer or piece of paper. Which can be a major concern for IT administrators.
No need to login every time!
SSO Mitigates the need to keep re-entering usernames and passwords on all the supported day-to-day companies may use. Saving time and improving system usability for users.
Backup & Restore
Just because your data is storage in Microsoft SharePoint or Google Drive it doesn’t mean it’s backed up. It’s important for your business to have a secondary backup and DR plan in the event data is lost, deleted or corrupted.
Business Continuity Planning (BCP)
We can help your business plan and prepare for the worst with secure online backups and rapid data restore.
Retain and restore data on demand
Be compliant and resilient for industry, government and information security standards such as ISO 27001.
Password Manager
Password managers allow a secure way for users to manage all the passwords they may need for everyday work. Password managers also allow for Multi-factor authentication one-time passcode management in a single pane of glass, removing the need to use multiple authenticator apps. Credentials stored in Password managers are always encrypted.
Ensured Secure Passwords for everyone
Helps to stop users from using simple, repeated or common passwords across user accounts. This greatly reduces the likelihood of successful brute-force attacks on user accounts.
Securely share logins with colleagues
Secures password sharing internally or externally of the organisation. This helps to reduce the risk of users sharing plain test passwords either by email or over the phone. Credentials can be securely stored in shared vaults that users have access to or they can be shared using a secure link which keeps the password encrypted.
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