IT Downtime


IT Downtime

What is IT downtime? Why is it important?

IT downtime doesn’t just mean a full system outage, such as a power cut or a broken down server.

Downtime can be due to a smaller incident that will ultimately impact your business. These can affect your overall profit and productivity. For example, slow websites and online tools can reduce the effectiveness of our service long term, for both your customers and employees.

Downtime can also occur due to:

  • Overloaded servers due to high traffic
  • Your team being tied up on IT issues rather than completing their work
  • Data breaches and data losses

Cost of downtime

Unplanned IT problems are very common, with Forbes (2022) reporting that “82% of companies have experienced at least one unplanned downtime incident over the past three years.” Of these companies, many have experienced two or more downtime incidents.

When these problems strike, your overall profits can decrease. Unplanned downtime can increase costs as productivity within your team grinds to a halt. This can go on indefinitely until the problem is fixed, and can effect your ability to make more sales and provide services.

Keep costs low with managed IT support

Forbes (2022) reported that “predictive and preventative methods are better at boosting uptime and keeping production running.”

You can’t know what a downtime incident will actually cost you until it happens. By outsourcing your IT support to a team of specialists you can be sure your business is supported 24 hours a day. Productivity will be maintained. Your team can stay on task, instead of sorting out IT problems. Their expertise can be put to better use to improve your company.

With a managed IT infrastructure you can also plan ahead and budget to cover the monthly subscription or usage fees, to ensure low costs.

Effective Onboarding Experience

Did you know 83% of employers use an employee onboarding process? (CandE 2021). That means it’s time for you to implement an effective onboarding process within your company this year.

A great onboarding process is structured and scalable. And this doesn’t just mean administrative paperwork. You want your new employee to feel valued and a successful member of your team.

But having a strong onboarding process can be difficult, especially to manage consistently as you scale. Read the points below to find out why it is important to develop and improve your onboarding experience.

Why it is important to onboard new starters properly:

– Establishes a good, supported workplace culture

– New starters feel fully prepared to work with equipment and team support

– Help to prioritise and improve your company’s overall employee experience and workplace well-being

Ensure your team has the correct fundamentals for onboarding, to grow your staff and improve the overall employee experience.

At NVOY Technologies we can help to improve your new starter onboarding experience. We provide bespoke new starter remote bundles which ensure employees have everything they need to work, from whatever the location. The bundles include a pre-configured laptop, company welcome, and home work environment (keyboard and mouse). These are delivered in a single package branded with your company logo.

We can also recommend virtual meet and greets with your team and new employees, to ensure your team is supported from the beginning. This will help employees get settled into the company and make introductions.

Contact us on 020 3965 9631 or visit to find out more about how we can improve your new starter onboarding experience today.

Why is 24 hour IT support important?

Speak to a member of our team on 020 3965 9631 or visit if you’re thinking of outsourcing to a trusted, remotely managed IT service provider today.

Out of hours operation

You can’t know when IT problems will occur. With round-the-clock help, you can be sure problems are fixed whatever the time. This will help to keep your business running smoothly, without having to wait for help. Support will be there whenever you need it.

Problems get fixed quick

With IT problems, especially large ones, we understand you may not be able to wait until the morning for the problem to be fixed. That’s why with our 24 hour helpdesk, we can offer a faster solution compared to ones only available during office hours. This will help to get your business back to normal quicker, saving time and costs.

Remote and in person support

With 24 hour support, your business will benefit from remote and in person solutions. You can improve employee experience from wherever the working location, with both remote and in person support. This can also be used to develop a global culture while embracing local differences conducted by a team of multi-faceted specialists.

The Laptop, The Scale Up and The Kitchen Table

Your company is scaling up and you’re now reaching the next stage of business maturity. Now the focus is how to keep up with the challenges that business expansion brings with that.

Unfortunately, pre-built laptops often don’t come with the software and features that your company and employees need, not to mention having to source and pay high street prices for the right laptop.

It is here, where The COO / CTO / IT Director, whomever it is that is responsible for your IT management, meets the kitchen table or spare desk in the office. Evenings spent procuring another unconfigured laptop online or even from the local shop, then ensuring it’s set up with all the company’s software, apps and logins ready to be delivered to your newly on boarded employees.

Delighted and proud of your company’s growth it is crucial to keep this exciting expansion realistic and manageable. By taking care of the IT Infrastructure, your company remains sustainable ensuring growth at a pace where you can continue to deliver excellent standards and services at all times.

Get in touch today with NVOY Technologies who can help take away the stress of expansion, providing your growing business with trusted, remotely managed IT services that support the day-to-day running of your business and keep all operations efficient.

NVOY procure, set up & deliver globally laptops and all other essential hybrid working equipment that are specifically customised to your company’s standards. Equipment is delivered to any location with a fully branded welcome pack.

NVOY Technologies specialise in the IT industry and is here for you and your business 24/5 days per week. Scalable IT solutions for fast growing companies.