IT Downtime


IT Downtime

What is IT downtime? Why is it important?

IT downtime doesn’t just mean a full system outage, such as a power cut or a broken down server.

Downtime can be due to a smaller incident that will ultimately impact your business. These can affect your overall profit and productivity. For example, slow websites and online tools can reduce the effectiveness of our service long term, for both your customers and employees.

Downtime can also occur due to:

  • Overloaded servers due to high traffic
  • Your team being tied up on IT issues rather than completing their work
  • Data breaches and data losses

Cost of downtime

Unplanned IT problems are very common, with Forbes (2022) reporting that “82% of companies have experienced at least one unplanned downtime incident over the past three years.” Of these companies, many have experienced two or more downtime incidents.

When these problems strike, your overall profits can decrease. Unplanned downtime can increase costs as productivity within your team grinds to a halt. This can go on indefinitely until the problem is fixed, and can effect your ability to make more sales and provide services.

Keep costs low with managed IT support

Forbes (2022) reported that “predictive and preventative methods are better at boosting uptime and keeping production running.”

You can’t know what a downtime incident will actually cost you until it happens. By outsourcing your IT support to a team of specialists you can be sure your business is supported 24 hours a day. Productivity will be maintained. Your team can stay on task, instead of sorting out IT problems. Their expertise can be put to better use to improve your company.

With a managed IT infrastructure you can also plan ahead and budget to cover the monthly subscription or usage fees, to ensure low costs.

Why is 24 hour IT support important?

Speak to a member of our team on 020 3965 9631 or visit if you’re thinking of outsourcing to a trusted, remotely managed IT service provider today.

Out of hours operation

You can’t know when IT problems will occur. With round-the-clock help, you can be sure problems are fixed whatever the time. This will help to keep your business running smoothly, without having to wait for help. Support will be there whenever you need it.

Problems get fixed quick

With IT problems, especially large ones, we understand you may not be able to wait until the morning for the problem to be fixed. That’s why with our 24 hour helpdesk, we can offer a faster solution compared to ones only available during office hours. This will help to get your business back to normal quicker, saving time and costs.

Remote and in person support

With 24 hour support, your business will benefit from remote and in person solutions. You can improve employee experience from wherever the working location, with both remote and in person support. This can also be used to develop a global culture while embracing local differences conducted by a team of multi-faceted specialists.