Navigating Tomorrow: The Future of IT Managed Services and Emerging Trends


Navigating Tomorrow: The Future of IT Managed Services and Emerging Trends

Navigating Tomorrow: The Future of IT Managed Services and Emerging Trends

The landscape of IT managed services is in a state of constant evolution, driven by the rapid advancement of technology and the shifting needs of businesses. As organizations embrace digital transformation, Managed Service Providers (MSPs) are stepping into a new era, offering innovative solutions that shape the future of IT management. Let’s explore the emerging trends and technologies that are set to redefine the landscape of IT managed services.

1. Cloud-Centric Approaches:

Cloud computing continues to revolutionize IT operations. MSPs are moving towards cloud-centric approaches, providing businesses with scalable, cost-effective solutions. As organizations migrate their infrastructure to the cloud, MSPs play a pivotal role in managing these complex environments, optimizing performance, and ensuring security.

2. AI and Automation:

Artificial Intelligence (AI) and automation are poised to transform IT managed services. Predictive analytics and machine learning enable MSPs to proactively identify and address issues before they escalate. Automation streamlines routine tasks, freeing up human resources for strategic initiatives and reducing the risk of human error.

3. Cybersecurity Fortification:

With the rise of cyber threats, cybersecurity is at the forefront of IT concerns. MSPs are intensifying their focus on cybersecurity solutions, providing advanced threat detection, real-time monitoring, and rapid incident response. As cyberattacks become more sophisticated, MSPs are becoming instrumental in safeguarding businesses’ digital assets.

Edge Computing Management:

Edge computing, which brings processing closer to data sources, is gaining prominence with the growth of IoT devices. MSPs are adapting to manage this distributed infrastructure, ensuring seamless connectivity, real-time data processing, and effective resource allocation at the edge.

Hybrid IT Environments:

Many businesses operate in hybrid IT environments, combining on-premises and cloud resources. MSPs are becoming adept at managing this hybrid complexity, optimizing workloads, ensuring data consistency, and delivering a unified user experience.

Remote Workforce Enablement:

The remote and hybrid work models introduced by the pandemic have become permanent fixtures. MSPs are instrumental in providing remote workforce solutions, ensuring secure access, collaboration tools, and seamless connectivity for employees regardless of their location.

Compliance and Regulatory Expertise:

As regulations like GDPR, HIPAA, and others evolve, businesses are under increasing pressure to maintain compliance. MSPs are positioning themselves as compliance partners, offering expertise in navigating complex regulatory frameworks and ensuring data protection.

Focus on User Experience:

The user experience is a central consideration for IT managed services. MSPs are prioritizing user-centric solutions, delivering seamless, intuitive interfaces and optimizing performance to enhance end-user satisfaction.

Sustainable IT Practices:

Environmental consciousness is shaping IT managed services. MSPs are embracing sustainable practices, such as optimizing energy usage, minimizing hardware waste, and offering eco-friendly solutions to align with the growing demand for environmentally responsible operations.

Customization and Personalization:

Every business has unique IT needs. MSPs are moving towards providing more customized and personalized services, tailoring solutions to meet specific requirements and aligning IT strategies with broader business goals.

Embracing the Future: Partnering for Success

The future of IT managed services is an exciting one, filled with possibilities driven by emerging technologies and shifting business dynamics. As organizations navigate the complexities of the digital age, MSPs stand as invaluable partners, equipped to guide businesses through the ever-changing landscape with expertise, innovation, and a commitment to driving success. Embrace the future with a trusted MSP by your side, and navigate the evolving world of IT with confidence.

The Benefits of Outsourcing IT Services for Small Businesses

The Benefits of Outsourcing IT Services for Small Businesses 

Small businesses face many challenges when it comes to managing their IT infrastructure. They often have limited resources and budgets, which can make it difficult to keep up with the latest technology trends and maintain a robust IT environment. That’s why outsourcing IT services can be an excellent option for small businesses. Here are some benefits of outsourcing IT services:

Cost Savings

One of the most significant benefits of outsourcing IT services is cost savings. Outsourcing IT services can be more cost-effective than hiring an in-house IT team, which can be expensive and require ongoing training and development. Outsourcing allows small businesses to access a team of experts who are trained and experienced in managing IT infrastructure, without the added costs of salaries, benefits, and training.

Access to Expertise

Outsourcing IT services provides small businesses with access to a team of experts who have a deep understanding of the latest technology trends and best practices. This can help small businesses stay up to date with the latest technology and implement new solutions that can help them grow and remain competitive.

Increased Efficiency

Outsourcing IT services can increase efficiency by allowing small businesses to focus on their core competencies and leave IT management to the experts. This can free up time and resources that can be invested in other areas of the business, such as sales, marketing, or product development.

Improved Security

Outsourcing IT services can improve small businesses’ security by providing access to experts who are trained and experienced in managing cybersecurity risks. Cybersecurity threats are becoming increasingly common, and small businesses are often more vulnerable than larger organizations. Outsourcing IT services can help small businesses mitigate these risks and protect their data and assets.

24/7 Support

Outsourcing IT services can provide small businesses with 24/7 support, ensuring that any IT issues are resolved quickly and efficiently. This can help small businesses minimize downtime and reduce the impact on their operations.

In conclusion, outsourcing IT services can provide many benefits for small businesses, including cost savings, access to expertise, increased efficiency, improved security, and 24/7 support. By leveraging the expertise of an external IT services provider, small businesses can optimize their IT infrastructure, stay up to date with the latest technology trends, and focus on their core competencies.

The benefits of cloud-based IT solutions for small businesses

The benefits of cloud-based IT solutions for small businesses

Small businesses face many challenges, such as limited resources, tight budgets, and a need to be competitive in their industry. One way small businesses can overcome these challenges is by using cloud-based IT solutions. Here are some of the benefits of cloud-based IT solutions for small businesses:

Reduced IT Costs

One of the main benefits of cloud-based IT solutions is that they can reduce IT costs. Small businesses often have limited resources and cannot afford to invest in expensive hardware and software. With cloud-based solutions, small businesses can avoid upfront capital expenditures and pay for IT services on a subscription basis, which can be more cost-effective in the long run.

Enhanced Scalability

Cloud-based solutions provide small businesses with enhanced scalability, allowing them to easily add or remove users and resources as their business grows or contracts. This is particularly useful for small businesses that experience seasonal fluctuations or rapid growth.

Improved Accessibility and Collaboration

Cloud-based solutions provide small businesses with improved accessibility and collaboration, allowing employees to access business applications and data from any device with an internet connection. This can improve productivity and collaboration, especially for remote or distributed teams.

Increased Security

Cloud-based solutions can provide small businesses with increased security by centralizing data storage and providing automatic software updates and security patches. This can help small businesses protect their data from cyber threats and reduce the risk of data breaches.

Better Disaster Recovery

Cloud-based solutions can also provide small businesses with better disaster recovery capabilities by storing data in geographically dispersed data centers. This can help small businesses recover from a disaster or data loss more quickly and minimize the impact on their business.

Competitive Advantage

By using cloud-based solutions, small businesses can level the playing field and compete with larger businesses in their industry. Cloud-based solutions can provide small businesses with access to the same technology and tools as larger businesses, allowing them to be more agile, flexible, and responsive to market demands.

In conclusion, cloud-based IT solutions provide many benefits for small businesses, including reduced IT costs, enhanced scalability, improved accessibility and collaboration, increased security, better disaster recovery, and a competitive advantage. By leveraging cloud-based solutions, small businesses can improve their efficiency, reduce costs, and compete more effectively in their industry.

The importance of employee training and development for IT MSPs

The importance of employee training and development for IT MSPs 

Employee training and development are crucial for IT managed service providers (MSPs) to stay competitive in the constantly evolving IT industry. Here are some reasons why employee training and development is important for IT MSPs:

Keeping up with technology trends and advancements

The IT industry is constantly evolving, and new technologies and advancements emerge regularly. Employee training and development programs can help MSPs stay up-to-date with the latest trends and advancements, ensuring that they can offer their clients the most innovative and efficient solutions.

Improving productivity and efficiency

Well-trained and knowledgeable employees can work more productively and efficiently. Employee training and development programs can help employees improve their skills, gain new knowledge, and become more proficient at their jobs. This can lead to improved client satisfaction, increased productivity, and better results for the MSP.

Attracting and retaining talent

Employee training and development programs can be attractive to potential hires, as they show that the MSP is committed to investing in its employees’ growth and development. Additionally, providing opportunities for employees to develop new skills and advance their careers can help retain top talent, reducing turnover and associated costs.

Adapting to changing client needs

IT clients’ needs and expectations are constantly changing, and MSPs must be able to adapt quickly to meet these changing needs. Employee training and development programs can help MSPs develop the necessary skills and knowledge to provide the most relevant and effective solutions for their clients.

Staying competitive in the market

MSPs operate in a highly competitive market, and those that invest in employee training and development can gain a competitive edge. Well-trained employees can provide superior service and deliver innovative solutions, setting the MSP apart from competitors.

In conclusion, employee training and development are essential for IT MSPs to stay competitive in the rapidly changing IT industry. Training and development programs can help MSPs keep up with technology trends, improve productivity, attract and retain talent, adapt to changing client needs, and stay competitive in the market. By investing in employee training and development, MSPs can improve their overall performance and provide better service to their clients.

Unlock the Power of Technology for Your SMB: Why Managed Service Providers (MSPs) are the Future

Unlock the Power of Technology for Your SMB: Why Managed Service Providers (MSPs) are the Future

In today’s fast-paced business environment, technology is crucial for small and medium-sized businesses (SMBs) to succeed. But managing IT can be a daunting task, especially for SMBs with limited resources. That’s where Managed Service Providers (MSPs) come in – offering a wide range of benefits that can help SMBs unlock the power of technology without breaking the bank.

Here are just a few of the benefits of using MSPs for your SMB:

  • Cut costs: Hiring an in-house IT team can be expensive. By using an MSP, you can access the expertise of IT professionals at a lower cost.
  • Access specialized expertise: MSPs employ IT professionals with a range of specialized skills and expertise, giving you access to the latest technology and best practices.
  • Increase productivity: MSPs can help you increase productivity by providing support and assistance for IT-related tasks, freeing up your employees to focus on core business tasks.
  • Improve reliability: MSPs can provide a reliable IT infrastructure, including backups, disaster recovery, and business continuity measures, to ensure your operations continue smoothly.
  • Scale your business: As your SMB grows, your IT needs can change rapidly. MSPs can provide scalable solutions that can grow and evolve with your business.
  • Reduce risk: MSPs can help you reduce your risk of cyber attacks and other IT-related issues by implementing best practices and security measures.
  • Ensure compliance: Many industries have strict regulations around data management and privacy. MSPs can help ensure that you are in compliance with these regulations, reducing the risk of fines and other penalties.

In short, MSPs are the future of SMB IT management – offering a range of benefits that can help you stay ahead of the competition. So why wait? Unlock the power of technology for your SMB with an MSP today!

IT Downtime

What is IT downtime? Why is it important?

IT downtime doesn’t just mean a full system outage, such as a power cut or a broken down server.

Downtime can be due to a smaller incident that will ultimately impact your business. These can affect your overall profit and productivity. For example, slow websites and online tools can reduce the effectiveness of our service long term, for both your customers and employees.

Downtime can also occur due to:

  • Overloaded servers due to high traffic
  • Your team being tied up on IT issues rather than completing their work
  • Data breaches and data losses

Cost of downtime

Unplanned IT problems are very common, with Forbes (2022) reporting that “82% of companies have experienced at least one unplanned downtime incident over the past three years.” Of these companies, many have experienced two or more downtime incidents.

When these problems strike, your overall profits can decrease. Unplanned downtime can increase costs as productivity within your team grinds to a halt. This can go on indefinitely until the problem is fixed, and can effect your ability to make more sales and provide services.

Keep costs low with managed IT support

Forbes (2022) reported that “predictive and preventative methods are better at boosting uptime and keeping production running.”

You can’t know what a downtime incident will actually cost you until it happens. By outsourcing your IT support to a team of specialists you can be sure your business is supported 24 hours a day. Productivity will be maintained. Your team can stay on task, instead of sorting out IT problems. Their expertise can be put to better use to improve your company.

With a managed IT infrastructure you can also plan ahead and budget to cover the monthly subscription or usage fees, to ensure low costs.

Effective Onboarding Experience

Did you know 83% of employers use an employee onboarding process? (CandE 2021). That means it’s time for you to implement an effective onboarding process within your company this year.

A great onboarding process is structured and scalable. And this doesn’t just mean administrative paperwork. You want your new employee to feel valued and a successful member of your team.

But having a strong onboarding process can be difficult, especially to manage consistently as you scale. Read the points below to find out why it is important to develop and improve your onboarding experience.

Why it is important to onboard new starters properly:

– Establishes a good, supported workplace culture

– New starters feel fully prepared to work with equipment and team support

– Help to prioritise and improve your company’s overall employee experience and workplace well-being

Ensure your team has the correct fundamentals for onboarding, to grow your staff and improve the overall employee experience.

At NVOY Technologies we can help to improve your new starter onboarding experience. We provide bespoke new starter remote bundles which ensure employees have everything they need to work, from whatever the location. The bundles include a pre-configured laptop, company welcome, and home work environment (keyboard and mouse). These are delivered in a single package branded with your company logo.

We can also recommend virtual meet and greets with your team and new employees, to ensure your team is supported from the beginning. This will help employees get settled into the company and make introductions.

Contact us on 020 3965 9631 or visit to find out more about how we can improve your new starter onboarding experience today.

Why is 24 hour IT support important?

Speak to a member of our team on 020 3965 9631 or visit if you’re thinking of outsourcing to a trusted, remotely managed IT service provider today.

Out of hours operation

You can’t know when IT problems will occur. With round-the-clock help, you can be sure problems are fixed whatever the time. This will help to keep your business running smoothly, without having to wait for help. Support will be there whenever you need it.

Problems get fixed quick

With IT problems, especially large ones, we understand you may not be able to wait until the morning for the problem to be fixed. That’s why with our 24 hour helpdesk, we can offer a faster solution compared to ones only available during office hours. This will help to get your business back to normal quicker, saving time and costs.

Remote and in person support

With 24 hour support, your business will benefit from remote and in person solutions. You can improve employee experience from wherever the working location, with both remote and in person support. This can also be used to develop a global culture while embracing local differences conducted by a team of multi-faceted specialists.

The benefits of outsourcing your IT support

2022 is the year for growth, and what better way to help with scaling your business than outsourced IT support!

Your business could be in need of a managed IT service this year. Look to outsource all or part of your IT support, in order to increase productivity, connectivity, and scalability.

Here are 5 benefits of outsourcing your IT to a managed service provider.

1. Saving time.

The time you and the leadership team will save alone from NVOY handling device deployments, day-to-day IT support, user admin issues, etc, would cover the cost of the service several times over.

2. Improved productivity.

Instead of getting existing employees to help navigate IT issues, outsourcing can help your staff focus on their core roles. NVOY can give you reliable expertise to get problems fixed quickly.

3. Decreasing the overall IT infrastructure costs.

Housing your own IT team can be expensive, with lots of different costs associated such as salary, price of recruitment, company benefits, insurance, training, and taxes. Most fast-growing businesses cannot afford what comes with in-house teams, so that’s where outsourcing matters. By outsourcing your IT support needs, you pay for only the services you need, helping to keep running costs low.

4. A 24-hour fully staffed IT department at a fraction of the cost.

You will have access to a team of experts 24 hours a day, five days a week. This means IT problems can be fixed quickly, even out of office hours, which can decrease downtime and keep running costs low.

5. Peace of mind!

By outsourcing, you will have peace of mind that the IT infrastructure of your company is taken care of. With a team of IT experts who specialize in different areas, you can be sure they will be there for all your IT needs and will remove the pain of IT. This means you and your team will be able to put more time and energy into running your business.

Get in touch today to find out how we can help your business thrive this year.

Contact our team on 020 3965 9631 or visit for more information on our IT services.


The Laptop, The Scale Up and The Kitchen Table

Your company is scaling up and you’re now reaching the next stage of business maturity. Now the focus is how to keep up with the challenges that business expansion brings with that.

Unfortunately, pre-built laptops often don’t come with the software and features that your company and employees need, not to mention having to source and pay high street prices for the right laptop.

It is here, where The COO / CTO / IT Director, whomever it is that is responsible for your IT management, meets the kitchen table or spare desk in the office. Evenings spent procuring another unconfigured laptop online or even from the local shop, then ensuring it’s set up with all the company’s software, apps and logins ready to be delivered to your newly on boarded employees.

Delighted and proud of your company’s growth it is crucial to keep this exciting expansion realistic and manageable. By taking care of the IT Infrastructure, your company remains sustainable ensuring growth at a pace where you can continue to deliver excellent standards and services at all times.

Get in touch today with NVOY Technologies who can help take away the stress of expansion, providing your growing business with trusted, remotely managed IT services that support the day-to-day running of your business and keep all operations efficient.

NVOY procure, set up & deliver globally laptops and all other essential hybrid working equipment that are specifically customised to your company’s standards. Equipment is delivered to any location with a fully branded welcome pack.

NVOY Technologies specialise in the IT industry and is here for you and your business 24/5 days per week. Scalable IT solutions for fast growing companies.