Challenges of Onboarding New starters & Offboarding Leavers for Managed-IT Services

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Category: Scalability

Challenges of Onboarding New starters & Offboarding Leavers for Managed-IT Services

Posted on by Steve Wilde

Challenges of Onboarding New starters & Offboarding Leavers for IT-Managed services 

Onboarding new starters and offboarding leavers can be challenging for Managed-IT Service, but with the right processes and procedures in place, it can be done efficiently. Some of the main challenges that may arise include:

 

Data security

Ensuring that data security protocols are followed during the onboarding and offboarding process is crucial to protect the company’s sensitive information. This includes ensuring that new hires sign NDAs and that proper permissions and access controls are put in place for new starters. Additionally, offboarding employees also requires revoking their access to company data and systems and properly wiping their devices to ensure data security. 

Compliance

Managed-IT Service must comply with a variety of regulations, such as data privacy laws (e.g., GDPR, HIPAA) that must be adhered to during the onboarding and offboarding process. IT-managed services must also ensure that new employees are aware of the relevant laws and that they are properly trained in the company’s policies to comply with these regulations.

Communication

Ensuring that all relevant parties are informed of new hires and leavers is important to ensure a smooth onboarding and offboarding process. This includes notifying Managed-IT Service of new hires, and then ensuring that the new hires are aware of the IT-managed services’ contact information and procedures for requesting support. Also, it’s important to notify the IT-managed services of any leavers, so that access can be revoked and data can be secured in a timely manner. 

IT equipment management

Managed-IT Service are responsible for providing and managing the IT equipment for new starters and for retiring the IT equipment for leavers. This includes provisioning and configuring new laptops, mobiles, and other devices for new hires, and then securely wiping or retiring the devices of leavers. 

Training

Managed-IT Service are responsible for training new hires on the company’s IT systems, software, and policies. This includes providing training on the use of company’s software, cloud services, and other systems, as well as training on security protocols and compliance with relevant laws. 

 

To overcome these challenges, Managed-IT Service need to have clear procedures and processes in place for onboarding and offboarding. This includes having a checklist of tasks that need to be completed, such as revoking access to company data and systems, wiping devices, and returning company property. It also includes having clear communication channels in place to inform all relevant parties of new hires and leavers and ensuring that the new hires are properly trained on the company’s IT systems, software, and policies. 

The Laptop, The Scale Up and The Kitchen Table

Posted on by John Velasco

Your company is scaling up and you’re now reaching the next stage of business maturity. Now the focus is how to keep up with the challenges that business expansion brings with that.

Unfortunately, pre-built laptops often don’t come with the software and features that your company and employees need, not to mention having to source and pay high street prices for the right laptop.

It is here, where The COO / CTO / IT Director, whomever it is that is responsible for your IT management, meets the kitchen table or spare desk in the office. Evenings spent procuring another unconfigured laptop online or even from the local shop, then ensuring it’s set up with all the company’s software, apps and logins ready to be delivered to your newly on boarded employees.

Delighted and proud of your company’s growth it is crucial to keep this exciting expansion realistic and manageable. By taking care of the IT Infrastructure, your company remains sustainable ensuring growth at a pace where you can continue to deliver excellent standards and services at all times.

Get in touch today with NVOY Technologies who can help take away the stress of expansion, providing your growing business with trusted, remotely managed IT services that support the day-to-day running of your business and keep all operations efficient.

NVOY procure, set up & deliver globally laptops and all other essential hybrid working equipment that are specifically customised to your company’s standards. Equipment is delivered to any location with a fully branded welcome pack.

NVOY Technologies specialise in the IT industry and is here for you and your business 24/5 days per week. Scalable IT solutions for fast growing companies.

Cyber Essentials

Posted on by John Velasco

Protecting your business from data leaks and fines due to data breaches should be at the top of your ‘Good Business Practices’ list of things to do.

Does your company demonstrate to your customers and partners that you take yours and their cyber security seriously?

Read on to learn more about 5 Cyber Essential Controls and how to keep your business safe.

1) Firewalls

These ensure the safety of not only your networks but also devices and your employees, which is crucial for keeping your company secure and compliant. Firewalls prevent unauthorised access by determining who has permission to access private networks and allowing you to control where your users go. More than antivirus software, Firewalls safeguard against attacks and external threats from gaining access to your systems.

2) Secure Configuration

This is a key figure for any business. Both web server and application server configurations play vital roles in your company’s cyber security. By managing your computer and network devices with the proper configurations of your servers, will in turn prevent and help avoid security problems and any unauthorised actions or threats being carried out.

3) User Access Control

When you don’t implement an effective user access control management system, you put your business at risk. Prevent insalubrious individuals and groups from gaining open access to your sensitive data, by keeping all of your business information and data services to a minimum. Users with higher risk permissions should be authorised employees only and managed effectively. Having too many users with privileged admin rights can create opportunities for any criminal hacker to gain access.

4) Malware Protection

Malicious software gains access to your system and begins to steal confidential data, corrupting files and documents causing you to lose access to your sensitive information, resulting in irreparable damage. It is essential that you protect your business and prevent loss or damage with malware protection.

5) Security Update Management

Stay up to date with the latest software and applications for all your network devices, preventing security threats and cyber attacks. A business can find itself vulnerable to exploitation by criminal hackers without proper security update management.

NVOY Technologies understands how vital it is to ensure that your company is not left vulnerable to exploitation by criminal hackers. Contact us on 020 3965 9631 or visit https://lnkd.in/d5pUb7Hh to learn more about what NVOY can do for your business.