From Prediction to Resolution


2024 is creating some exciting developments of process and technology that are shaping the world of technical support as recently presented by a Gartner report. Here are some that the NVOY team are taking particular note of;


AI Predictability

Artificial intelligence and machine learning are the new giants, revolutionising the way technical support operates. From predicting issues before they occur to providing personalised solutions, these emerging IT trends are paving the way for a more efficient and proactive support experience.


Virtual Support

Automation, self-service solutions, and virtual support agents are just a few of the new tools in our arsenal, enabling us to streamline processes and provide faster, more efficient support. With these advancements, technical support teams can work smarter, not harder, delivering solutions at the speed of light.


Augmented Reality

Whether it’s troubleshooting issues with augmented reality applications or managing the deployment of IoT devices, technical support teams are the unsung heroes behind the scenes, ensuring that users can embrace new technologies with confidence and ease.


Creativity in Support

From gamification to chatbots and virtual assistants, these innovative solutions are transforming the way we interact with technology. By infusing creativity into the support process, we’re not only solving problems but also engaging users in a way that feels more human and personal.


The world of technical support is anything but dull. With emerging IT trends, technology advancements, and innovative solutions leading the way, there’s never been a more exciting time to be a part of the support community.