The rise of remote work and its impact on IT managed services
The rise of remote work has had a significant impact on businesses and their IT managed services providers. With the COVID-19 pandemic, many businesses were forced to shift to remote work almost overnight, resulting in a rapid increase in demand for remote IT services. Here are some ways in which remote work has impacted IT managed services:
Increased demand for remote support
As more employees work remotely, the demand for remote IT support has increased. MSPs have had to adapt quickly to provide remote support services such as remote monitoring and management (RMM) and remote helpdesk support to meet this demand.
Remote work presents new security challenges that MSPs must address. Remote employees may use unsecured devices or networks, which can create vulnerabilities. MSPs must implement and enforce security protocols to ensure that remote workers are not compromising the security of company data.
New collaboration tools
Remote work has led to the adoption of new collaboration tools like video conferencing and team messaging apps. MSPs must ensure that these tools are integrated into their clients’ IT systems and are secure and reliable.
Remote work has accelerated the adoption of cloud-based solutions. MSPs have had to provide cloud-based solutions like cloud storage, SaaS applications, and remote access solutions to support remote workers.
MSPs must provide cybersecurity training for remote employees to ensure that they are aware of the risks and understand how to protect themselves and company data. Training topics may include password management, safe internet browsing, and avoiding phishing scams.
Remote work has changed the way that MSPs provide support. MSPs must be flexible and provide support outside of traditional office hours to accommodate remote workers in different time zones.
In conclusion, the rise of remote work has had a significant impact on IT managed services. MSPs must be able to provide remote support, address security challenges, integrate new collaboration tools, provide cloud-based solutions, and provide cybersecurity training for remote employees. By adapting to these changes, MSPs can provide value-added services to their clients and differentiate themselves in a competitive market.