Communications that Power your Distributed Workforce.
The world of work is changing and this has been accelerated due to recent global events, the widespread adoption of flexible working and evolving customer demands. Businesses are rapidly moving away from physical on-premises hardware and software, to scalable on-demand cloud services built on microservices architecture. Nowhere is this transition happening at a faster pace than in business communications, including telephony, PBX, video, messaging and contact centre.
NVOY Technologies can help your business to understand this complex market and adopt technology from leading vendors like RingCentral, Dialpad, Microsoft and Talkdesk, so that you can move to your business communications into the Cloud. This will allow seamless integration with your core business applications, delivering outstanding employee and customer experiences, whilst adding next generation omni-channel communication.
Cloud Telephony
Migrate away from your legacy PBX to cloud telephony and empower your employees to communicate from anywhere on any device. Leverage enterprise voice functionality like click-to-call, analytics, and live coaching. Augment leading Cloud PBX providers like RingCentral to seamlessly integrate with your core business applications like Teams, Salesforce, Dynamics and Zendesk.
Contact Centre
Changing customer demands and demographics require business to rapidly adapt and deliver the next generation of customer services. With cloud contact centre and omni-channel customer engagement, your business can deliver outstanding customer services and communicate with customers on their preferred channel.
Team Messaging
How your employee communication internally is changing with more importance placed on collaboration through team messaging. Whether you are looking to deploy and optimise Microsoft Teams or unified communications, we can help your business to make the most of team messaging.
Video Conferencing
Bridge the gap between office, remote and home working with video conferencing solutions. We can help your business not only to deploy video conference solutions for internal communications, but to augment cloud video platforms to enhance your business services and support service staff in the field.
Technology Vendors
Customer Success
The Behavioural Insights Team
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